Support Plans — WorkOS
Support plans and features
Standard
$0 / month
Scale
$1,000 / month
Enterprise
Custom
Email support
In Product Web Support
API Status Notification
Private Slack Channel
Video Call Support
Technical Onboarding Guidance
Dedicated Technical Account Manager
Quarterly Architecture Review
End User Configuration Support
Response Time Guarantee
P1 Response Time
1 Business hour*
1 Hour (24x7)
P2 Response Time
3 Business hours*
1 Business hour*
24x7 365 Response time SLAs
*Business hours are from Monday through Friday, 6am-5pm Pacific Time.
Customer Testimonials
“The WorkOS team was right there with us every step of the way. Their support ensured those final migrations were just as smooth as the rest.”
Andreas Djokic
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“Cursor now completely runs on WorkOS. Login times are much faster, the signup page looks much better, and we’re not subject to Auth0's customer-hostile and opaque pricing anymore. Plus, we’re excited to add SSO for our business tier soon.”
Arvid Lunnemark
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“SSO is a crucial part of our Enterprise Pro plan, and with WorkOS we could roll it out in less than a week. Docs are comprehensive, the Admin Portal has made customer onboarding a breeze, and the level of support we received directly in Slack has been phenomenal.”
Dmitry Shevelenko
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“Integrating was straightforward, pleasant, and fun. The team answered my questions quickly, and went above and beyond to help when I ran into issues.”
Bryant Chou
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“WorkOS simplified the complexity of implementing single sign-on (SSO) with multiple identity providers.”
Daniel Marashlian
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“The decision to use WorkOS was straightforward. We saw good feedback from existing customers and reviewing the documentation made us confident that our needs would be addressed.”
Chris Lu
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“What sold WorkOS was the Admin Portal. Our UI gives customers a link; they go to the Admin Portal, complete onboarding steps at their leisure, and never have to talk to us, making the onboarding process a breeze.”
Chris Pickett
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“SCIM is a game-changer for our customers, saving them a lot of time and reducing friction. It's crucial because, without SCIM, customers would likely get frustrated and might even switch to another provider with a smoother experience.”
Dallin Hale
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“If you work with another provider, you probably won’t get the same level of support that WorkOS provides. We'd get immediate responses to technical questions we posted in Slack.”
Hannah Han-Ciaravella
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